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Job review from Vince in Ofallon, MO 63368 on 06/17/13
Overall Rating:
4 out of 5We were torn with the will you hire us again question. Your crew was excellent. One of the best crews we have ever had in our house, but the broken promises of the sales person caused us a lot of grief that is usually a deal breaker for us especially on a job that costs this much money.
Our Overall Service
You guys get a 4 because I wanted to give your salesperson a 1, but he did a good diagnosis and the installation crew was 6!
Call Representative
Our Office Staff
Sales Process
The sales person was knowledgable and diagnosed the problem which was great. Gave us our quote and we signed to have the work done that night. He said that someone would be back out to tell us where we needed to cut the holes in the walls and verify our work date. No one called to verify the work date and no one ever came out to tell us where to cut the walls. We took down way more than we had to and were very disappointed in the customer service before the installation crew arrived.
Our Installation Crew
The installation crew was EXCELLENT! I can not speak highly enough of the job they did. They were very hard working, extremely polite and they explained the process every step of the way. They were in and around our house for 2 days and they were awesome.
The Cleanup Process
They did great! They laid plastic down before they began to keep most of the dirt and grime contained and cleaned everything up before they left including our driveway and vacuumed our carpeting. I wish I could get my teenagers to do half as much!
What made you choose our company:
We found you on Angie's list. We had several people come out to give us estimates and got a lot of different answers and quotes. Most were A LOT less than this one, but this one made the most sense and came with a lifetime guarantee so we can put our basement back together with confidence that we won't have to tear it back up again.
Nearby Related Reviews:
Ofallon, MO 63368
Saint Charles County
Monday, June 17th