Job review from in Manchester, MO 63021 on 05/19/17

Overall Rating:

4.4  out of 5
Our Overall Service

Overall I think Woods did a great job. There were a couple of little things that could have been done better. My project was moved up by a month but they ran out of piers. I was told the end of the project would be delayed by 2 days but they were able to get the piers in overnight and the project was completed the next day, on time.

Call Representative

Very courteous and professional.

Sales Process

Jake was great. He took the time to explain everything to me and to my brother. He was prompt and if I had questions always answered in a timely manner.

Our Installation Crew

They were professional and respectful when I was around. They did leave my door unlocked one day.

The Cleanup Process

I understand it was rainy for a couple of days that week but I think the holes that were dug could have been filled in so there aren't mounds.

What made you choose our company:

The number one factor was the price. But I was very impressed by the engineer that you sent out to my house for the evaluation. He took the time to actually show me what was wrong and what needed to be done. He explained in a way that I could understand and didn't act condescending. He also was showing Jake somethings that I guess were unusual. Your competition, Helitech, was several thousand dollars more expensive and the engineer they sent out with the sales rep said one thing. I agree with him. Didn't explain anything, didn't even really look at things as thoroughly as your engineer.

Nearby Related Reviews:

  • Review from Susan in Kirkwood, MO

  • Review from Judy & Patrick in Wentzville, MO

  • Review from Rick in Foristell, MO

  • Review from Ted in Smithton, IL

    Service was good for the most part. Could have been a little bit better.

Back to Previous Page
Back to Reviews
FREE Inspection & Estimate!