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Job review from Michele in St. Louis,, MO 63128 on 09/07/12
Overall Rating:
5 out of 5Our Overall Service
Call Representative
Our Office Staff
Sales Process
Ken Hermann--very responsive to my subsequent calls/e-mails to him. Patient with my questions and quickly eased my fears that I didn't have a crumbling basement foundation.
Our Installation Crew
courteous and professional
The Cleanup Process
Offered to cart off extra dirt from the "excavation" process, and gladly moved it for me instead.
What made you choose our company:
I had estimates from the Crack Team and Atlas Foundation. The Crack Team estimate came in a little higher, but the sales rep seemed aggravated knowing I was getting other estimates. He hardly spent any time with me and asked if the other bidders took measurements. (Almost like he didn't want to take any measurements himself.) When I asked questions, he looked at me like I was crazy. There was no follow-up from Crack Team. Atlas Foundation spent probably 1.5 hours with me, and never provided a bid. Rep said they could mudjack my garage slab (which had nothing to do with the foundation settling in the back of the house) and talked to me about gutters and trees. I never heard back from them either. Ken at Woods spent time with me and went over everything. If I e-mailed or called, he quickly responded and was patient with me. I knew Woods had a good reputation and rated high on the BBB web site.
Nearby Related Reviews:
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Review from Ted in Smithton, IL
Service was good for the most part. Could have been a little bit better.
St. Louis,, MO 63128
Saint Louis County
Friday, September 7th