Job review from in Glen Carbon, IL 62034 on 01/21/16

Overall Rating:

4.8  out of 5

My overall experience with your company was great. Thanks to Chris Brickenstaff, Jose Lorenzana and crew and Andrew Teter and crew.

Our Overall Service

I would highly recommend Wood's Basement.

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Call Representative

I received a call that the job foreman reported off sick on the scheduled job date. The job was scheduled (10:30 -11:00) on 01/18/2016. I was told that the job would need to be rescheduled for the next day. However, I didn't recieve this call until 10:45 AM on the scheduled date. I think if the service person reported off the day of service, I should have been informed long before the time he was supposed to be here.

Our Office Staff
I only had minor interaction with office staff.
Sales Process

Chris Brickenstaff was my Field Representative and told me what to expect with an anticipated cost estimate. He was great to work with and very knowledgeable.

Our Installation Crew

Andrew Teter was the installation technician and kep me informed of what he was going to do. He was conscientious, safety minded and efficient. I was very satisfied with his work.

The Cleanup Process

Great job of clean up with inclement weather conditions.

What made you choose our company:

Your "A" rating with the Better Business Bureau.

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  • Review from Ted in Smithton, IL

    Service was good for the most part. Could have been a little bit better.

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