Job review from in Waterloo, IA 50701 on 08/25/14

Overall Rating:

5  out of 5

Thank you! Thank you! Thank you! I can now sleep through a rainstorm.

Our Overall Service
Service was excellent. Everyone worked to make my experience with MWB the best anyone could imagine. I am totally satisfied and have recommended MWB to others.
Call Representative
From my first phone call, speaking with Kaylee, I knew that I had contacted the best company to solve my basement issues. I appreciated a "live" voice on the phone when I called and did not have to deal with automated choices that did not direct me in the right direction to get my questions answered. I received timely and accurate answers any time I called.
Our Office Staff
Cheerful people that understood my basement issues and knew exactly how to address each issue. No one minimized my need for assistance.
Sales Process
Shawn Hale was at my home within 24 hours after my first contact with MWB. He was super. He was present during a heavy rain and pitched in to help me bail water from my problem area. He quickly analyzed what was needed and presented several options to solve my problem. He allowed me to select the solution that would best fit my needs and my budget and explained what would be warranty covered, and available payment options. Kudos to Shawn!
Our Installation Crew
Jason, Martin, and Carlos were fantastic. They arrived promptly, explained what they were going to do, and went right to work. They were careful when bringing in equipment and taking out debris. They completed the project on time even though they had to do some creative routing of discharge lines and drainage tiles.
The Cleanup Process
I was please how well everything was cleaned up. There was very little for me to do except to wait for a little cement dust to settle and then mop the floor.

What made you choose our company:

I am a realtor, and a few years ago someone from MWB spoke at one of our office meetings and explained what the company was all about. I had the opportunity to recommend MWB to some of my clients who had basement issues, never thinking that I would ever need to call on them to provide services for me. I knew of the excellent reputation of the company and when I needed basement issues resolved there was no question about who I would call.

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