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Job review from Pam in Winchester, KY 40391 on 05/13/15
Overall Rating:
5 out of 5The Basement Doctor did everything they said they would and more. I can not say enough about how pleased I am with the job they did for us. I would recommend this company to anyone looking to have foundation work done on their home without any hesitation.
Our Overall Service
I am totally satisfied with The Basement Doctor. They delivered what they proposed at a great price, and I have not experience such wonderful customer service in a very long time.
Call Representative
The company representative was very professional and answered all questions we had for him, making us feel we were in very capable hands.
Our Office Staff
Very courteous and ready to help. Each time I called though, there seemed to be just a bit of confusion about the job, but this is likely due to the need we had to reschedule because of getting other work crews in to remove ductwork.
Sales Process
Very professional, very knowledgeable and explained what we needed and what the fix would do for the foundation. We understood the plan and the intent very well, and was satisfied with the explanation of the job details.
Our Installation Crew
Very professional, and extremely conscientious about keeping the work area (and the area from their truck to the work area) exceptionally clean.
The Cleanup Process
Except for the drywall sections that had to be removed, you would not have known any major work detail had taken place. The level of detail to contain the "mess" to the work area was impressive. The entire floor was protected with coverings, and vacuumed the entire area. They left it cleaner than they found it!
What made you choose our company:
Initially it was the price. The Basement Doctor was a company recommended on Angie's List, and only one company we received a bid from. What they proposed to do was in line with the other companies, but we were impressed with the specific brand of materials to be used. When the bid came in better than most of the others, it was a no-brainer for us. We are extremely happy we went with The Basement Doctor.
Nearby Related Reviews:
Winchester, KY 40391
Clark County
Wednesday, May 13th