Job review from in Cape Elizabeth, ME 04107 on 04/01/24

Overall Rating:

5  out of 5
Our Overall Service
You offer a fantastic product line at a reasonable price. I appreciated the careful consideration of my needs, my budget, and my future plans in creating a plan of action.
Call Representative
Everyone who I have spoken to was helpful, friendly, courteous, and profession.
Sales Process
Brian Donnelly is the best. He was patient, helpful, comprehensive, and friendly. I always felt like I was in good hand. His knowledge and background were very impressive, and I felt very confident about the information he presented. He was also deeply compassionate about the leaking, flooding, etc. that were ruining my home and property - it was clear he was there to genuinely HELP, not just sell me something.
Our Installation Crew
Our installation team were fantastic. They were timely, professional, and creative problem solvers (it had rained all night before the installation and they had to drain the crawl space unexpectedly). They were polite and friendly, and were incredibly respectful of protecting my home from the mud.
The Cleanup Process
Like good visitors to a National Park, they left the place better than they found it!

What type of work did you have done:

Sump Pump

What made you choose our company:

Okay, brutal honesty here: I'm a woman, and the TC Hafford team were the most respectful of me. Most vendors I call for home service try to address my husband, even if I'm the one doing the talking. Or if I have made it clear that I am the decision maker in a project, they'll turn to my husband and ask what he thinks. My husband is great (otherwise I wouldn't have married him), but he's the original absentminded professor and he doesn't know the first thing about home improvement or repair. I, on the other hand, have a long background in this area, and I find it incredibly insulting when I call vendors and they immediately ask to speak to my husband. When I called TC Hafford, from first to last, every person I spoke to treated me like a human with a brain, and not once was I asked if I had my husband's permission to do anything. This wasn't the only reason I chose TC Hafford, but it WAS the first thing I noticed: everyone was friendly, professional, and respectful. As I said in my earlier comment, you offer a great set of products and services at fair prices. But the people you hire are what make you special. Keep up the great work.

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