Job review from in North East, MD 21901-04 on 05/21/13

Overall Rating:

4.6  out of 5

While there were a few issues and problems associated with this job, I really do feel that BasementSystemsUSA and especially David Ryan were very responsive in taking care of them in a timely and professional manner. Returning my phone call on a Sunday, unable to reach my handyman or my oil company, he assured me that a dripping copper line on my oil tank was not something to be overly concerned about, which was later in the day confirmed by my oil company.

Jorge deserves a special "thank you" for dealing in a calm manner with all those little irritations which creep up on a dirty job such as this. Also,I really want to thank the young man who was elected to install the WaterGuard in the extremely tight working space he had available. He got that very difficult job because he was the smallest of the crew and he needs to be told that had it not been possible to install the WaterGuard around the entire perimeter of the basement, his company would not have gotten this job.

Gary Groenewold deserves special mention for having had the patience to put up with my endless doubts, questions and changing my mind ultiple times on how the job should be done. Dank U, since your name is actually Dutch, or Danke Schoen!

Lastly, I very much appreciated Peter Westera visiting the job site twice to make sure that everything was being done properly. I will not hesitate to recommend this company to anyone.

Our Overall Service

Please see "Other Comments"

Call Representative

Contact was made via the internet

Our Office Staff
Contact with the office staff was very brief but satisfactory.
Sales Process

I am sure that I must have taxed Gary's patience by dragging him back here twice and kept him here for several hours.

Our Installation Crew

David Ryan deserves a special "thank you" for taking care of a couple of problems in a timely and very professional manner. I was also very impressed by Jorge and his crew and while I mostly interacted with Jorge, the "installation team" deserve a special thank you. This was a dirty and difficult job and they were always polite and helpful.

The Cleanup Process

I am still cleaning up, but this is really not a reflection on the crew. After all, what do men really know about "cleaning".

What made you choose our company:

Being a widow and realizing that I had a problem in the basement which needed to be taken care of, I actually had a realty company come out here and they had heard of BasementSystems through an engineer they worked with. They emailed me the web site.

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