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Job review from Marilyn in Denver, PA 17517 on 01/25/22
Overall Rating:
4.8 out of 5Our Overall Service
Call Representative
Sales Process
Jeff made me feel confident and comfortable with your company. He knew what he was doing amidst so many other contractors who were here.
Our Installation Crew
My foreman Bernie really took a lot of time with me making me also feel very good about the fact that my crawlspace was not as wet as it was before. I DO LOVE YOUR COMPANY and will recommend you every day of the week!
The Cleanup Process
What type of work did you have done:
Crawlspace Repair
What made you choose our company:
I was interviewing companies for 6 months. I had low prices and very high prices. My gut told me that the low price wouldn't do the job, the higher price was off the wall. NO ONE explained everything to me the way BASEMENT SYSTEMS USA did! It all made sense... I deduced from months of reading that BSUSA made the most sense. I am grateful that Jeff, the sales person, was so confident, didn't try to over sell. My gut told me he was more than experienced. I looked them up on BBB, but from experience and owning my own business, I know that NOT every company is perfect, it's how they try to resolve things is the key. They had reached out to all BBB complaints (only two) with reason. You can't make everyone happy but they did make me and my husband happy. I recently had HVAC people in my home and they noticed the change in my basement...completely dry....and vented exactly the way professionals would. I am so happy I chose BASEMENT SYSTEM USA. I hope you guys grow in leaps and bounds, you are all great. Thank you.
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Denver, PA 17517
Lancaster County
Tuesday, January 25th