Job review from in Hastings,, MI 49058 on 04/26/18

Overall Rating:

5  out of 5
Our Overall Service

Ayers was spot on from the first "real person" answering initial calls, to follow-up emails, a comprehensive booklet explaining the work to be done.

Call Representative

Polite, reassuring.

Sales Process

Greg was a top notch sales rep. He could answer every question we had. He was patient and a good listener. In being able to give us comprehensive information, he ended up "selling" the product.

Our Installation Crew

They were the Best!! Nick Wolf was the main go-to person. He was well respected by Adam and Larry. He worked every bit as hard as they did plus he wasn't afraid to ask their advice on various points of view. They worked as one unit! I don't know how many pails they brought up and down the stairs across the 10 days they were here, but it was most impressive. And..they were always polite and Cheerful! Never a word of complaint from any of the 3 for any reason. They took great pride in all the projects they accomplished. When I asked who installed the sump pumps, the floor and the walls...they were most proud to inform me it was Them!!

The Cleanup Process

Cleaning up was done at the end of each day. They were very conscientious about that. Nick always made sure of that.

What made you choose our company:

I found you in the Yellow Pages at a time when we were in for yet another flood situation. Since I'd never heard about Ayers, per se, I read the booklet you sent before meeting with Greg, your representative. I also researched your website and read clients' testimonials. Because of the amount of physical labor, the research that went into perfecting a dry basement etc. I can understand the expense. But I find it best just to let our friends see the caring, knowledgeable way you gave us peace of mind.

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