Job review from in Great Falls, MT 59405 on 11/19/20

Overall Rating:

4  out of 5
Our Overall Service

Was not happy about being rescheduled 4 times, and that I did not get any discount for that!

Call Representative

Did not feel like Chelsea made our job a priority or feel like it was important to the company. Chelsea did handle my outbursts very professionally though, and we were able to talk through the issues calmly. I hope your company is able to hire and keep on more help so that you can help more people get professional repair!

Sales Process

Tim did a GREAT job taking the time to explain and walk through several different scenarios to fix our issues! Was very impressed he took hours to stay with us and do a complete bid!

Our Installation Crew

The crew(Jacob, Jake and Rob) were very professional, informative, clean, helpful, did extra things I asked to help put my mind at ease when explaining the work. They also installed smart Jack leveling system!

The Cleanup Process

I was surprised they did a very good job cleaning up!

What made you choose our company:

Professional company that specializes in Foundations not just concrete repair! The reason I stuck with you even after being rescheduled is because you offer a 25 year warranty!

Company's Response:

Yellowstone Structural Systems

 

Hello Shirley,

 

Thank you for taking the time to provide your honest feedback. We value your opinion and want you to know that we consider it a vital tool to better our company! We understand you were frustrated during the scheduling process, and will take your recommendations into consideration to improve the experience of future customers.  Unfortunately, project delays and subsequent schedule changes are obstacles we face in the construction industry due to elements that are out of our control.  We are very pleased to hear you were impressed with our Design Specialist, Tim, and our entire crew on site.  We pride ourselves in our ability to exceed expectations and redefine industry standards.  

 

Thank you for your time, 

Chelsea Parr 

Yellowstone Structural Systems | Customer Care

Phone: (406) 587-2903

Email: [email protected]

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