Job review from in Missoula, MT 59808 on 11/27/20

Overall Rating:

4.6  out of 5
Our Overall Service

Only two weeks out but so far so good. Our front porch is back to its original position but with a large crack on its top that was not there before.

Call Representative

Communication is not the best regarding project start dates.

Sales Process

No complaints. Added plywood protection as we requested so the front yard was not damaged.

Our Installation Crew

Dusty's and his crew were very cordial and professional. My wife and I were happy with their work ethic and ability to communicate with us when we had questions and requests.

The Cleanup Process

This was far less damaging to our yard than expected. W still have plenty of work to replace plants in the spring, but after finishing, we had less work to patch the area over the winter months than anticipated.

What made you choose our company:

Honestly the quick response we received from sales and discount applied to sign up at that initial visit were key to our decision.

Company's Response:

Yellowstone Structural Systems

 

Hello Michael,

 

Thank you for taking the time to share your thoughts with us!  We utilize the feedback we receive from each customer as a tool to continually improve.

 

We're pleased to hear that our installation crew exhibits an exceptional work ethic and communicates effectively.  Those are qualities we are proud of!  We do apologize that you found our communication regarding project start dates could have been better.  We will investigate and evaluate those communications.

 

It has been our privilege to work with you.  We look forward to helping you with any home repairs you may need in the future.

 

Respectfully,

  

The Team @ Yellowstone Structural Systems

Phone: (406) 587-2903

Email: [email protected]

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