Job review from Michaela in Omaha, NE 68134 on 12/12/21

The lift and level service done on my back patio seemed like an opportunity to get an extra $1200 out of me. I was told there was a slope leaning towards my house which answered my concern of water pooling at base of house. I was sold on the solution of lift and leveling the concrete patio. I was never told during the consult that there is only a 50/50 chance the lift and level procedure would solve the issue. Had I known it was that risky, I wouldn’t have spent the extra $1200. Your salesman, Dan was great about the whole thing, offering to send someone back out…but that’s when he warned me of the 50/50 effectiveness and that they could try to get as much extra lift as possible but no guarantees. Still waiting on the next big rainfall to see if the second attempt solved the issue.

Dan was great- I’m frustrated about being mislead on the lift and level procedure done on my back patio. He was very understanding of my frustrations and said if the send attempt didn’t make it better Thrasher would look at refunding at least part of what I was charged. Waiting for a heavy rainfall to see if the second attempt worked.