Job review from in Elkhorn, NE 68022 on 09/18/24

Overall Rating:

5  out of 5
Our Overall Service
From the inquiry to the sales process to the installation everything was top notch
Call Representative
Knowledgeable and got me to a sales rep fast
Sales Process
Thorough and helpful and knew what he was talking about. Showed a great video that walked me thru the process and showed me and walked me through what was happening and how it would be fixed
Our Installation Crew
Julian and his crew were fantastic They were in time, contacted me the night before to confirm appt and time and took the time to put up extra barriers to protect from dust. He also when walked me through all install after and hosed me the pump and how it worked Was so kind and as a woman treated me with respect and I so appreciate that he talked to me like I have a brain and could comprehend what was going on and how the system worked (I was a civil engineering major in college so was knowledgeable). So many times there is a gap when service teams talk with woman and Julian was so professional and respectful.
The Cleanup Process
I can’t believe for what was done that there isn’t a mess. The team told me to turn off my air conditioning that helped but the fact that they covered everything so well helped. They did an awesome job! So impressed !

What type of work did you have done:

Basement waterproofing

What made you choose our company:

Fast service and timely response to my inquiry and the sales rep did a great job helping understand the whys and how thrasher can solve this.

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