Job review from in Bedford, NH 03110 on 03/15/24

Overall Rating:

4.8  out of 5
Our Overall Service

Great communication throughout whole process. Everyone from Project Manager to the work crews were very helpful in answering questions and addressing concerns. Team Leader kept us apprised of progress and any issues at the end of work day throughout the project. Never felt in the dark.

Call Representative

Connected to the correct person every time with respect to calls about billing, questions about some of the work and how it might affect other aspects etc.

Sales Process
Our Installation Crew

Great communication! Very approachable and accommodating, especially with the many questions I had along the way as I have no experience with principles of house foundations.

The Cleanup Process

Tool staging area outside of our basement door, as well as area on driveway was left with more dirt and debris than I would have liked. But the inside was cleaned up extremely well.

What made you choose our company:

Initial recommendation from my contractor as well as the reputation I learned about during my research. Overall I would recommend EVERY time without hesitation. The company takes pride in their work, their reputation, stands behind their work, and goes above and beyond to satisfy their clients. If I had one thing I could have done without, it was having to commit on the day of the estimate in order to take advantage of job discount. I understand the marketing behind it, but if the estimate is the 1st one a homeowner gets(as was my case), it's hard to commit "blind". It was a bit of a leap of faith - knowing what I know now, it wouldn't be problem, but for a first time client, it's a tough situation. Setting an expiration of 1 week for new clients and at the time of estimate for returning clients might be better.

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