Job review from in Cheektowaga, NY 14225 on 06/22/18

Overall Rating:

5  out of 5
Our Overall Service

Your company has surpassed our high expectations of service.

Call Representative

Very helpful and polite. Called to follow up and communicated well.

Sales Process

Mr. Nati really took the time to explain what and why we were having problems. What a great demeanor working with customers to assure the job will be done right the first time!

Our Installation Crew

An outstanding group of men who worked very well and hard together. Jave did an outstanding job making sure all of our questions were answered and we understood everything and how it will function as well as maintenance that will be needed. What fantastic teams we had the pleasure to have worked on our home. The outdoor drain tile installation was so neat that several of my neighbors called to comment that "You cannot even tell anything was even done!" The respect for us, our home and our belongings surpassed our expectations! Thank you for you incredible service. We need more service companies like yours!

The Cleanup Process

Meticulous prepping and clean up!

What made you choose our company:

We chose Frank's Basements over the others because it was logical and less invasive work approach. The Town inspector commented on Frank's Basement and said they never have problems because their work is always meticulous and done right. Thank you for thinking of everything to make it a great experience to have my house under repair!

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  • Review from Janet in Depew, NY

    I appreciated the "no pressure" sales as well as the very informative choices we were given.

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