Job review from in Orchard Park, NY 14127 on 09/27/24

Overall Rating:

5  out of 5
Our Overall Service
I was very impressed with the direct mail package you sent to us about your company, services, and products. Your sales person Ray Smith is outstanding.
Call Representative
Call representatives were always very professional and courteous.
Sales Process
We were very impressed by Ray Smith's presentation, especially his analysis of the problems we faced with our foundation and the solutions your company offers. He answered all our questions and gave us confidence that your company would provide solutions to a difficult situation we have on our property with our proximity to a pond and a window well that has allowed water to saturate the foundation wall.
Our Installation Crew
Chucky and Tom were very courteous and professional, answered our questions before they began the job and while they were working, and they did outstanding work.
The Cleanup Process
I was very satisfied with how the installers cleaned up at the conclusion of the job.

What type of work did you have done:

Sump Pump

What made you choose our company:

Getting the information package in the mail after we called for an appointment. I am a direct mail expert. As the former Customer Relations Manager for the USPS in WNY (now retired), I ran the local Postal Customer Council, conducted training seminars and taught courses to business mailers on how to create effective direct mail marketing campaigns. Your direct mail package is very well done!

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