Job review from in Cicero, NY 13039 on 01/12/21

Overall Rating:

4.2  out of 5
Our Overall Service

It was a professional experience with the sales and installation team.

Call Representative

We received a call to move our Appt up a week. During this call I asked about track that is attached to the wall. The woman on the phone was quick to tell me it wouldn’t work. Her comments and shortness caused a lot of stress. I called our sales contact and he was so accommodating. He took my call while on vacation and brainstormed solutions. He made a few phone calls and called back with ideas. We were ready to cancel our project after talking with the woman on the phone (who then continued the conversation via text). She really was not accommodating.

Sales Process

Great experience. Very professional. Provided options and truly listened to our needs.

Our Installation Crew

Amazing! Every one of these guys were respectful and friendly. The foreman communicated what would happen each day and had a wrap up conversation as well. He explained everything so that I felt comfortable and took the time to listen and answer all questions.

The Cleanup Process

They did a great job covering everything. Just wish I would have been told there would be a ridge between old floor and area of work. Now we need to figure out how to sand that.

What made you choose our company:

I’ve met with many companies before and I always felt like they were trying to upsell and weren’t listening to my needs. Nick listened to me and build solutions to solve the problem I was experiencing. And, he took the time to answer all my questions.

Company's Response:

Hi ,

We received your installation survey results and we would like to thank you for choosing to work with Woodford Bros, Inc.! We really appreciate your business and truly value you as a customer. If you’ve got a spare second, would you mind dropping us a review on Google? Small local businesses like ours rely on customers competing with big national brands.


To submit your review, simply click the link and let us know what you think! https://g.page/WoodfordBros/review


What Other Customers Had To Say

Maryjane says "Listened well, explained the procedure, were friendly, neat and careful. Experienced."

Richard says "Friendly, professional, and knowledgeable."

Jon says "The crew had everything spotless when they were finished."

Thanks in advance for taking the time to leave a review! If you have any questions or would like to speak directly to someone please feel free to contact us 315-696-8971 at any time.

Sincerely,

Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]

 

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