Job review from in Liverpool, NY 13090 on 06/29/21

Overall Rating:

4  out of 5
Our Overall Service

Overall except for the cleanup issue very happy with quality of work

Call Representative

Very friendly and informative

Sales Process

Very friendly and informative

Our Installation Crew

They were pleasant and did a decent job with the install. There was some confusion on the installation regarding wiring but overall I'm happy.

The Cleanup Process

Mud was tracked in from outdoors and while they swept, they did not shopvac so there was a lot of "mud dust" left on the basement floors. Also, they left standing water and construction debris behind my washer and dryer without cleaning it up

What made you choose our company:

I chose Woodford because they did our basement and sump pump and did an excellent job with high quality work. I like work that when complete will not have future issues.

Company's Response:

Hi Mark,

We received your installation survey results, and I would like to apologize on behalf of Woodford Brothers. We're sorry to hear you were less than satisfied with our cleanup. We truly appreciate your feedback, as it will be reviewed with the crew for learning purposes and to ensure this does not happen in the future. Your satisfaction is extremely important to us, and we would like to make things right. If there is anything we could do to better your experience or discuss the situation at hand please respond to this email or give me a call at your earliest convenience. 


Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]

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