Job review from in Taylorsville, NC 28681 on 01/28/21

Overall Rating:

5  out of 5
Our Overall Service

Time will tell for sure but right now the product looks like it is good quality.

Call Representative

I had several calls and all your reps were very courteous and helpful.

Sales Process

Matt Bowen did a fine job. He definitely knew the product and worked with me to get the best custom install and payment terms that I could accept.

Our Installation Crew

Mathais and Adam were the two of four whose names I remember and the only two that were here all 3 days. They were hard workers and very conscientious. I managed people and large organizations for over 40 years before retiring and I like to think that I can assess people pretty well. These guys are great employees so I hope you find a way to reward them for their loyalty and effective results.

The Cleanup Process

The clean-up process could have been better but these guys aren't maids so I cut them some slack. As you know, the demo is a dirty, ugly job and they did OK sweeping and picking up the concrete pieces. We still found several chunks of concrete under cabinets and, of course, the dust was everywhere even though they added more plastic to what I had put up. The best news is that they did not damage the light tan carpet that is all over the basement. I covered it and then they covered it some more so it was never soiled by wet concrete or dirt. So, overall, they did very well in this area too.

What made you choose our company:

Basically, the one competitor I compared you with was offering the same product and service but wanted $1,000 more for the job. They told me they would match your price if I told them what your quote was. I told them I thought that was unethical and they just needed to give me their best price. They wouldn't change without getting your info so I said goodbye.