Job review from in Climax, NC 27233 on 07/21/21

Overall Rating:

4.6  out of 5
Our Overall Service
So far the company has not disappointed. I have easily contacted the inspector for any questions that I had prior to the foundation work beginning. The crew that came to do the foundation work did an exceptional job. They worked hard and safely to get the work done.
Call Representative
Using the online quote request made contact with the call representative easier than trying to find the correct rep needed with a large company servicing a wide area.
Sales Process
Lane has been an excellent sales rep. He did a thorough job inspecting all of the issue that we were concerned with addressing and didn't leave until all of our questions were answered during the presentation. The presentation was excellent. I think that was one of the deciding factors with going with CBS as well as Lane's thorough inspection.
Our Installation Crew
I don't think there could have been a better group of men working on the crew that did the foundation repair. Todd, Justin, Frank, Bryan & Desmond did an amazing job on the work. They all shared knowledge that they have picked up with each other to make each other more efficient in their job. They all went above and beyond.
The Cleanup Process
Went well. Aside from the missing deck, so the bobcat had room to work against the chimney, it doesn't look like anything was done. The bobcat did leave track marks everywhere it drove, but really that was unavoidable with the ground being somewhat wet and the rig weight. Nothing that can't be fixed.

What type of work did you have done:

Foundation Repair

What made you choose our company:

The thoroughness of the inspector to address all the areas we were concerned about. The friendliness of the inspector. The in depth presentation covering the scope of work required. The amount of time the inspector stayed to go through all the information being presented and answering any and all questions that we had at the time. The decades of experience and proprietary products used in the process not just close enough copies of the products to remain competitive.

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