Job review from in Siler City, NC 27344 on 11/04/22

Overall Rating:

5  out of 5
Our Overall Service
Every process from inquiry to finish was timely, professional and exact. You hire most excellent people.
Call Representative
I inquired around 4:30 on a Friday and didn't expect to hear anything until Monday but she was right on target and answered initial question and set up an appointment.
Sales Process
Bobby Rouse was honest, sincere, professional. He measured everything and showed me the costs. He wasn't rushed and took time to answer all my questions. I very much appreciated him !
Our Installation Crew
JC & crew Alexander and Ronnie are quite a Team! They called each day with arrival time, they showed up with smiles and laughter, enjoying each other and their work. These guys worked hard, continuously non stop. The finished product is a masterpiece encapsulated basement that I'm very impressed with. And I don't have to worry about it any longer because it was so bad. This team makes Carolina Basement A-1. They were also very professional, courteous, went above and beyond by checking pipes and letting me know things looked good, explained the work and how it was done, showed me the progress, picked up all debris - there's not even a shard of fiberglass anywhere. And they were friendly; I was very comfortable with them. I will actually miss hearing their banter.
The Cleanup Process
So perfect, not even a strand of fiberglass hanging around. When things got messy they gathered into a pile for removal upon leaving, or immediately put the smaller items into a trash can.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

100 percent because Bobby Rouse did an excellent job. He took measurements and didn't just guesstimate (like the competitor did) and showed me pictures of the wood humidity (competitor didn't) and looked to see if there was any water on the walls or the floor (competitor assumed on the floor) and then he took me through what he saw, what he thought I needed and why, showed me the presentation on the dehumidifier and also importantly showed me the math!! (Competitor did not, even when I asked, just end cost with 'units'. ) With Bobby doing all this, to me it said this is an honest company, not trying to scam or overcharge with unnecessary additions. He was comfortable, explaining things and I could very much tell he likes and is proud of this company and that also tells me a lot! Honestly everyone I encountered I came away impressed, comfortable and smiling feeling secure in my decision. It was a huge decision and I was very lost to begin with. I will be singing Carolina Basement and its people Praise !! Absolutely YES use me as a reference and thank you for providing service in my area.

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