Job review from in Mason, OH 45040 on 08/26/15

Overall Rating:

5  out of 5
Our Overall Service
Willing to open the finished basement and see what what really needed for the job rather then just quote a whole new system. Was a crack in the wall that needed patched, not a whole drain system.
Call Representative
Our Office Staff
Offered to reschedule for earlier day when an opening in schedule allowed job to be done sooner.
Sales Process
Explained what was really needed and when we mentioned concerned about the sump pump was willing to test it and see if we needed to replace. Did not push, but offered a compelling upgrade system to avoid a wet basement.
Our Installation Crew
Cleaned up and was professional and explained what they would do, did it and left the place looking great. Thanks Shawn Wardlow for getting us up and running with a new triple pump system. The two patches on the walls should address the crack and leaks. Hoping to be back to a dry and pleasant basement once again.
The Cleanup Process
Jose Diez was a trooper carrying materials up and down and was very polite walking through the house each time. He did a great job cleaning up.

What made you choose our company:

I had several estimates and was surprised that Basement Doctor was the only one who wanted to take the time to determine the root cause of the leak. I was pleased when they offered to fix the real problem rather then try to sell me a whole new system inside and out when that was not going to properly address the real cause of the leak.

Nearby Related Reviews:

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    The working crew was kick a.

  • Review from John in Cincinnati, OH

    Great job nice job

  • Review from Darlene in Cincinnati, OH

    Is was great to work with Patrick and his crew: Respectful of me and my property: Thanks

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