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Job review from Emily in Bexley, OH 43209 on 06/03/20
Overall Rating:
5 out of 5This experience has been well worth it! After a very heavy few days of rain in the spring, we called Wes about waterproofing our basement, instantly got a quote and then were on the books for repair. Brent and his crew installed the system during another set of heavy rain days and it has been a huge relief to not see water again. The crew was professional, efficient, and updated us with each step. At the end, they reviewed the system, cleaned everything up, and asked if there was anything else we needed. It has been a relief to know that we will no longer have water in our basement! I would highly recommend Mid-State Basement Systems to anyone who dreams of a dry basement!
Wes was so incredibly helpful and accommodating from start to finish. He called us throughout the process to keep us updated and worked with us when another contractor didn't come through for our demolition. He came to our house on the first day to check in with the crew and make sure we were educated on what was happening and asked if we had any questions. Him and the crew even came up with some solutions to move a few other things that would make our remodel more aesthetically appealing! He checked in upon completion to make sure everything was done to our satisfaction and has said he will be available if we need anything else in the future.
Brent & the crew were professional, efficient, and updated us with each step. They were very kind and respectful of keeping our floors clean as they were coming in and out in the pouring rain, vacuuming up the dust before leaving each day, and then fully reviewing the system with us before finishing.
Our Overall Service
This experience has been well worth it! After a very heavy few days of rain in the spring, we called Wes about waterproofing our basement, instantly got a quote and then were on the books for repair. Brent and his crew installed the system during another set of heavy rain days and it has been a huge relief to not see water again. The crew was professional, efficient, and updated us with each step. At the end, they reviewed the system, cleaned everything up, and asked if there was anything else we needed. It has been a relief to know that we will no longer have water in our basement! I would highly recommend Mid-State Basement Systems to anyone who dreams of a dry basement!
Call Representative
We called Wes directly and he quickly scheduled us for an estimate and then scheduled our repair. Wes called to confirm the installation and reach out to see if we had any other questions before the process started.
Sales Process
Wes was so incredibly helpful and accommodating from start to finish. He called us throughout the process to keep us updated and worked with us when another contractor didn't come through for our demolition. He came to our house on the first day to check in with the crew and make sure we were educated on what was happening and asked if we had any questions. Him and the crew even came up with some solutions to move a few other things that would make our remodel more aesthetically appealing! He checked in upon completion to make sure everything was done to our satisfaction and has said he will be available if we need anything else in the future.
Our Installation Crew
Brent & the crew were professional, efficient, and updated us with each step. They were very kind and respectful of keeping our floors clean as they were coming in and out in the pouring rain, vacuuming up the dust before leaving each day, and then fully reviewing the system with us before finishing.
The Cleanup Process
Everything was left clean and reviewed with us before the job was officially completed. They even offered to leave some of their coverings in our basement for when our other contractor is coming to finish the remodel.
What made you choose our company:
Dave was recommended to us by a family friend who is a realtor and vouched for his company's work. When we reached out, I found out my father in law coached him in soccer as a child and we definitely wanted to support him. Dave was friendly, professional, and dedicated to helping us out. He couldn't come out initially due to Covid, but we sent pictures and video of our issue and he stayed in contact and came out first thing when it was safe to do so. After our estimate, there was no need to research any other companies. Dave guaranteed us that our basement would be free of water and we are so glad we made the decision we did!
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Bexley, OH 43209
Franklin County
Wednesday, June 3rd
I am very satisfied. The work was done in a timely manner and I liked the salesman’s...