Job review from in Galloway, OH 43119 on 02/17/21

Overall Rating:

5  out of 5
Our Overall Service
Leveling of r replacement/repair of structural wall and floor was overjacked at first, but it was made right and fixed to the best ability. This shows the goals of the company and goal of customer satisfaction. Based off my experience and the fixes put in place, compared to reviews and complaints from competitors, shows me how good of a company mid state strives to be.
Sales Process
Amazing and fast communication. When I had an issue sales voiced concerns and had my satisfaction in mind.
Our Installation Crew
Crew was very friendly, on repair, took the time to figure out what was wrong and walk me through so I understood what was going on and why.
The Cleanup Process
amazing. wiped floors, cleaned up any mess.

What type of work did you have done:

Crawl Space Repair

What made you choose our company:

I had bids from midstate, ohio basement authority and basement doctor. I felt that midstate at the fairest pricing and most personable sales rep that really listened to my concerns and what I needed to have repaired. He was very quick for all communication and upfront about everything. I felt that basement authority and basement doctor did not want me to use midstate and they were even price matching to try to win my bid, but overall I liked midstate's sales the most which helped me make my decision. After I had an issue, midstate addressed it within 48 hrs and made sure they fixed the problems. based on reviews and complaints of competitors, midstate made sure that the original issue was fixed and fixed correctly. the crew explained everything they were doing and were super friendly. out of the recent plumbers, engineeers, and hvac agents I've had, the installation crew was the nicest/ best explanations/ most personable. All in all, based on my recent experience, I will be going to midstate for all my basement needs and will be referring anyone with basement problems to midstate . Fair, reasonable, honest, and no scare tactics used.

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