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Job review from Susan in WOODLAWN, ON K0A 3M0 on 03/08/20
Overall Rating:
5 out of 5Our Overall Service
Every person I dealt with was professional and courteous. The work crew put in a full day's work, everyone, everyday. I was especially impressed with Mike who went out of his way to make sure I understood the process and answered all questions. I appreciate the very quick response and resolution to my concerns about a couple broken panes of glass and the call back and repair of a crack in the cement.
Call Representative
Immediate appointment. Pleasant, professional manner.
Sales Process
Pleasant manner, thorough and confident presentation. An excellent representative for your company.
Our Installation Crew
Very pleasant, polite, professional, hard workers. Kept me informed of every step. I really appreciated the walk through every morning and at the end of each work day. And the opportunity to ask question after question. Appreciated when Mike (crew leader) liaised with the electrician to ensure the electrical work was correctly done.
The Cleanup Process
The clean-up in the basement was as good as the crew could make it. Even with the furnace off every day during work, the living areas of the house were covered in dust and had to be cleaned every evening with a thorough cleaning of all surfaces after work was finished. Understandable with the type of work being done but before the crew left the basement was cleaned of all debris and swept.
What made you choose our company:
Research. Internet reviews. The dry basement guarantee and the warranty being transferable. Also, the fact that when I called I got an immediate appt for the sales rep to come to the house. That might seem like a small thing but my anxiety level was getting higher after talking to several other companies, receiving no call backs from other companies, horror stories from neighbours about companies, etc. Even one quote for repair for tens of thousands of dollars with no on site visit. The presentation by the Denis was thorough and confident. You can use my name as a reference but until I actually experience the system in action I can only attest to the professionalism and thoroughness of your company and crew during the installation process. Let's see what flood season brings this year. Thank you.
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WOODLAWN, ON K0A 3M0
Sunday, March 8th