Job review from in Carson, WA 98610 on 02/07/14

Overall Rating:

5  out of 5

Everyone we dealt with from Ryan to Dana and Kieth in scheduling then the crew that came and performed the work was very professional and well informed to the job at hand.

Our Overall Service
Call Representative
Our Office Staff
Called a few times after the initial inspection. Dana and Kieth did a fine job answering the questions I had. Managed to schedule it very quickly which was fortuitous because of the big snowfall we had.That afternoon. Hopefully the crew made it home on the freeway OK.
Sales Process

Ryan did a very fine and thorough job both during the inspection and the explanation of items required to remedy the issues we had.Covered the cost associated with the repairs and options to pay.

Our Installation Crew

Jon and his crew (Nate,Drew & Jacob) performed very well. Phoned before they arrived as requested and were right on time. Very professional and courteous the entire time they were here. Went right to work like a well oiled machine. Jon went over the items to be installed and discussed my concerns for items I had requests and comments about. Finished in one day which amazed me but obviously they know there job very well. They even kept the driveway cleared of snow which was falling all day.

The Cleanup Process

When they left it was as if the were never here.

What made you choose our company:

Initially I saw a commercial on TV and since I was having issues with moisture and mold in the crawl space I looked up your web site and gathered a bit more info. Stand behind your work and contacts were very professional.

Company's Response:

Jeff-Thank you for taking the time to review us and letting us know what we have done well, and areas that we can improve. We take customer reviews and testimonials very seriously and they are invaluable to us and the growth of our company. We cannot thank you enough. Please feel free to contact us with any further questions, comments or concerns. Thank you again.

 

As we continue to improve our internal systems, customer interaction and experience, we have introduced and are promoting our new customer referral campaign. For happy customers that feel comfortable referring us to friends and family we compensate them $50 per lead/name that they refer to us. If you are aware of anyone that could benefit from our services please feel encouraged to spread the word. Make sure they mention your name when scheduling an appointment so we can compensate you properly. Again, thank you very much for your time and have a great day.

Nearby Related Reviews:

  • Review from Sandy in Troutdate, OR

    Repair 12 floor joist footings and supports with smart jacks and additional support beam. It was...

  • Review from Judy in Vancouver, WA

    The work crew was excellent; they answered our questions each day to satisfaction.

  • Review from Kevin in Vancouver, WA

    I am the maintenance supervisor for the association where the work was done. The home owner was...

  • Review from Jerry in Portland, OR

    Overall performance of TerraFirma was 5 star. My interaction with the call center, the sales rep...

Back to Previous Page
Back to Reviews
FREE Inspection & Estimate!