Job review from in Camas, WA 98607 on 03/28/14

Overall Rating:

5  out of 5

I appreciated receiving the booklets on foundations and crawl space. They made me very confident that TERRAFIRMA was the best company to meet my crawl space needs.

Our Overall Service
Call Representative

We set a date for the inspection and follow-up.

Our Office Staff
All the office staff was very courteous, positive and helpful. Angie, for example helped me with a question on billing.
Sales Process

I went under the house with Josh and he showed me roots that had invaded under the foundation and posts that had sunk. He is very knowledgeable and his sales presentation was detailed and clear. He is a very friendly person and a superb representative of the company.

Our Installation Crew

Nate (foreman), Nick and Justin were as hard working a crew as I've ever seen. Nate explained what he was doing at every step of the way and welcomed my many questions.

The Cleanup Process

The clean-up was very thorough.

What made you choose our company:

A rating on Angie's List and reading the description of what the company does.

Company's Response:

Norm-Thank you for taking the time to review us and letting us know what we have done well, and areas that we can improve. We take customer reviews and testimonials very seriously and they are invaluable to us and the growth of our company. We cannot thank you enough. Please feel free to contact us with any further questions, comments or concerns. Thank you again.

 

As we continue to improve our internal systems, customer interaction and experience, we have introduced and are promoting our new customer referral campaign. For happy customers that feel comfortable referring us to friends and family we compensate them $50 per lead/name that they refer to us. If you are aware of anyone that could benefit from our services please feel encouraged to spread the word. Make sure they mention your name when scheduling an appointment so we can compensate you properly. Again, thank you very much for your time and have a great day.

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