Job review from in Longview, WA 98632 on 06/16/22

Overall Rating:

4.7  out of 5
Our Overall Service
Overall a well done project from start to finish
Scheduling Appointment
Scheduling was straightforward; however the gap in timing from initial contact to finalizing the project was 5 months
Sales Process
Overall, good. There was a considerable discrepancy between the ballpark estimate at the time of the initial visit and the finalized quote, which came as a less than pleasant surprise.
Project Manager
Jessika was informative and helpful.
Our Installation Crew
We were very appreciative of Luis, Jorge, and Nick on the installation team, as they not only did great work, but they finished ahead of schedule. They also made sure to communicate with us every day to keep aware of progress, and had very helpful tips for how to take care of the new mitigation system and our basement moving forward.
The Cleanup Process
The location was in great shape after the crew left.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

You came highly recommended by our realtor, and online reviews were consistently positive. We had confidence that Terra Firma would provide dependable, quality work.

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