Job review from in Stevenson, WA 98648 on 06/17/22

Overall Rating:

4.3  out of 5
Our Overall Service
4/5 due to high cost, long scheduling times. Work was done efficiently and well once crew was on site. Bid was about 30% higher but included filling trenches with rock which was desirable to us. The repair/installation of the trench drainage and sump pump are working very well. We no longer have any standing water in our crawl space. Very happy with results.
Scheduling Appointment
Scheduling was months out. Due to the extremely wet weather this Winter and Spring, this ended up being a good thing.
Sales Process
We were given the full range of services available to address our crawl space water issue and the advantages and disadvantages to different solutions. Did not feel pressured.
Project Manager
Electrical did not get scheduled to coincide with stated contract (electrician was supposed to come the last day of the project). While this did get corrected, and the electrical was completed just a week after the project was completed, it cost me a full day of waiting for the electrician and trying to find out what had happened. I am very satisfied with how this got resolved however. Mistakes sometimes happen and this was not something that created major issues.
Our Installation Crew
Professional, efficient, and great!
The Cleanup Process
The guys kept the house covered with plastic and there was minimal dirt left over.

What type of work did you have done:

Sump Pump

What made you choose our company:

Thorough scope of work, which included installation of river rock in the trench system. Also, a very professional initial evaluation of our water issue without excessive pressure to encapsulate the crawl space. Our initial contact person was great at answering any questions I had in a timely and professional manner. Thanks to your company for a good, effective solution to a serious house problem!

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