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Job review from Anthony in Canada, QC H9S1E8 on 01/07/20
Overall Rating:
3.4 out of 5Overall I am happy with my experience, the reason I chose this company is because they seemed the most organized and reputable. I would however like a couple of the issues mentioned in this survey corrected.
Our Overall Service
Call Representative
Sales Process
Our Installation Crew
Over all good, except there is one space that needs to be re sprayed as it is missing significant insulation, and there are some other areas that were installed a little messy and uneven.
The Cleanup Process
Overall good, however they left a battery for a saw plugged in (you can come and pick it up if you want) , there was also some debris they cut that they could have cleaned up and removed from the property.
What made you choose our company:
Overall I am happy with my experience, the reason I chose this company is because they seemed the most organized and reputable. I would however like a couple of the issues mentioned in this survey corrected.
Company's Response:
Hello Mr. Anthony,
we are sorry to hear that you had a few issues during the work we did at your house. We have already coached the production team in order for this not to happen again.
We have already sent someone to add more insulation as per your request, and the work has already been done and signed off by yourself.
Thank you again for the feedback which let us improve our work.
The production team at Systèmes Sous-sol Québec
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Canada, QC H9S1E8
Tuesday, January 7th
Un gros merci à l'équipe et merci à Valérie!! Vous êtes super!!