Job review from in Oak Grove, KY 42262 on 06/19/12

Overall Rating:

5  out of 5

When the technician was here, I told him what a great experience we have had with Frontier Basement Systems. I told him that we were very satisfied with what he did at our home and his professional attitude, that we had a great experience last year with the install with Fernando Mendoza and his crew, and that when I speak to Adrienne or anyone else in the office, everyone is so friendly & professional. I told him I don't know if it's their training or just that good, quality people are being hired, but in this day & age, quality customer service and sales are hard to come by. It is always truly a pleasure doing business with Frontier Basement Systems. It is a company that obviously takes "excellence" to heart.

Our Overall Service

It was the same excellent service I have always received from Frontier Basement Systems - no matter which department I am dealing with - installation, service, administrative.

Call Representative

Everyone I've talked to on the phone has been professional and very courteous.

Our Service Person

The technician was very friendly, on time for the appointment, and did a thorough job of explaining to us what he did when he was finished. He also provided us with a quote for a sump pump that he presented at the end when he went over what he did and what he found.

Our Service Person's Diagnosis

This was simply a 1 year service on the crawl space encapsulation we had installed last June. We were not having any issues. He just came for the annual inspection.

Our Service Work

This was a routine service call, but was done professionally.

The Cleanup Process

My husband, who had been under the house in the past month, commented on how clean the technician got the area around where the access door is.

Nearby Related Reviews:

Back to Previous Page
Back to Reviews
FREE Inspection & Estimate!