Job review from in Greenbrier, TN 37073 on 09/14/12

Overall Rating:

5  out of 5
Our Overall Service

I always had my questions answered and the office staff & Richard were always polite.

Call Representative

Very nice on the phone, answered professionally and courteously.

Our Office Staff

They were very nice on the phone, answered professionally and courteously.

Sales Process

Richard was very thorough and always willing to hang in there while I asked questions and waited until I made a decision without any pressure.

Our Installation Crew

They worked really hard for 2 1/2 days. The foreman told me what he was doing when I peered into the basement and was always polite. They sure worked hard in conditions most would have a hard time doing.

The Cleanup Process

Fabulous! They took all the old wood and trash - it all was certainly cleaner after they were done! I would have had to rent a truck and move the debris myself if these men didn't move it for me. Yea!

What made you choose our company:

The additional insulation on the walls with the plastic to help keep the crawl/basement space clean. The floors above the basement were ice cold in the winter and am hoping it will be warmer this winter and save on energy bills. Also, the entire encapsulation will keep mold from growing and keep the basement smell free. Richard seemed very interested in resolving the water issues in my basement; one other company actually said nothing was wrong.

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