Job review from in Kingsport, TN 37660 on 07/17/16

Overall Rating:

5  out of 5
Our Overall Service

honest, stands behind their work and products I can always count on then to be here, is we need help or there is a problem

Call Representative

they always check how everything is working, and if we are satisfied. they call to let us know when workers will be here they are friendly and concerned that we are

Sales Process

Curtis Ward is a not only sales but service tech. he made the annual check up on our waterproofing in the basement and checked the crawl space. Bless him for such a great inspection he found mold and helped us get an appointment to get rid of it. I feel so much better. Thank you Curtis

Our Installation Crew

honest and concerned that job was done right checked and rechecked the work, helped each other. they were very clean when they started but sometimes jobs are kind of dirty. they are very polite and make sure everything is all right. they seem to love their job and enjoy working for Master Dry. Thank you for such good work,

The Cleanup Process

everything was covered that we couldn't move out, they were very careful with things and cleaned up after themselves. they can clean my house anytime Thank you great guys

What made you choose our company:

we had another company waterproof our basement (only one side) when the first rains came the sump pump didn't work and it backed up so we were flooded. called them several times and they never returned our calls for emergency help. they still haven't called us. we saw an add for Master dry, I checked them out and found out from reviews that they did great work. And they do great work,, we have had no more flooding and they inspect their work yearly, this year the service checked the whole house and found mold in our crawl space, that has since been fixed and believe it or not I am feeling much better. if I need any of their other services they will be called right away. Thank you Master Dry for being so great, and honest and having such pride in your products and having such great people working for you.

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