Job review from in Athens, TN 37303 on 07/29/16

Overall Rating:

5  out of 5
Our Overall Service

Master Dry is the best! We bought an older home with a basement and dirt crawlspace that filled with water during heavy rains. It was an ugly surprise! We called Master Dry and they installed their drainage system, solving that problem in 2 days. At that time we also considered installation of their crawlspace encapsulation system, but felt we should wait and make sure their drainage solution would hold up and that their quality service would continue after the sale. I am so happy to report they far surpassed our expectations! We happily called on them again and they have just completed our crawlspace encapsulation. Once again they have done a terrific job and we happily, confidently and heartily recommend their services to anyone who needs a basement rescue!

Call Representative

Each and every person we've spoken to by phone, whether for questions we had, setting up the sales calls or scheduling the work, was pleasant, patient and helpful. Master Dry can be very proud of it's office staff!

Sales Process

The Master Dry sales staff was excellent. They arrived exactly, to the minute, on time. They were super pleasant, well prepared and very patient with the million questions we had for them. Many companies employ high pressure sales tactics, but not this company.

Our Installation Crew

The installation crews worked quickly and expertly to solve our basement issues both of the times we have used Master Dry services. There is just not one fault I can find!

The Cleanup Process

The Master Dry crew cleaned up after the work, leaving my home far cleaner than when they arrived. In fact, I'll take this opportunity to thank them and apologize for the mess they had to work with!

What made you choose our company:

I chose Master Dry to do our work some years ago because we saw that they had volunteered their services, that's free of charge, to one of the Love sisters in Knoxville, TN. The Love sisters were 2 elderly ladies who spent years feeding the poor and dispossessed people of Knoxville from their well known "Love Kitchen". When Master Dry recognized their contributions to society I felt they were a company with a heart and a social conscience. I chose Master Dry the second time because they provided us flawless service. What more need be said?