Job review from in Murray, UT 84123 on 06/21/17

Overall Rating:

4.4  out of 5
Our Overall Service
Call Representative
Sales Process

John was great. He answered all my questions, gave me helpful advice and followed up in a timely fashion.

Our Installation Crew

I have 2 concerns with the crew. First, they were a bit "gruff" when speaking with my wife upon arrival. They were much more friendly at the end of the job, but that first impression goes a long way. Second, when re-finishing the concrete floor I've discovered it's not even close to level in some areas. This has made re-framing the walls a headache. Ensuring the new concrete is as level as possible with the existing floor would be helpful.

The Cleanup Process

The crew cleaned up really well. I hardly even knew they were there.

What made you choose our company:

Davenport offered a competitive price and had good online reviews. The tipping point came from John, our salesman. He was very helpful, answered all my questions, and followed up in a timely fashion. This gave me the confidence to go with Davenport.

Company's Response:

Thank you for taking time to let us know about your experience. I will let John know of your kind words and good experience with him. We will address your concerns with our crews, and I sincerely apologize for their behavior. I will also speak with our Project Manager regarding the concrete level. We appreciate you letting us know about your experience so we can improve our processes. We try our best to provide outstanding customer service. I apologize for any inconvenience. Katie Larsen, Marketing Manager

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