Job review from in South Jordan, UT 84009 on 09/12/17

Overall Rating:

4.8  out of 5
Our Overall Service
Call Representative
Sales Process

The gentleman that gave us the estimate didn't make it clear exactly what he was including in the estimate. He left out an area that I wanted done. It turned out ok because he overestimated what would be required to do the other part of the job. I am concerned about that though, because I was told that I needed to pay for any extra material that the workers might need, but that I wouldn't get a refund on the materials they didn't use. I thought that was kind of unfair.

Our Installation Crew

Tristan and his buddy did the very best. They explained what they were doing and why... and did so in such a way that I had no trouble understanding. The arrived on time and were prompt in doing the work.

The Cleanup Process

What made you choose our company:

In general, I had a good feeling about your company. Additionally, your on-line recommendations were as good or better than the competition, and that is what tipped the decision. Thanks for a job very well done. :)

Company's Response:

James,

Thank you for taking the time to let us know about your experience with us. We apologize for the confusion, but appreciate your feedback and will take it back to our team for discussion and retraining. We do our best to explain our process and pricing, and are sorry to hear that did not happen in this case. We will let Tristan and his team know of your kind words, and that you are happy with the work. Please let us know if we can be of assistance in the future.

Davenport Foundation Repair

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