Job review from in Westport, NY 12993 on 07/19/20

Overall Rating:

4  out of 5
Our Overall Service
Overall pleased with the process, project and timing. We do wish that someone explained before the crew came that they would not grade, level or channel the sand in our basement before putting down the waterproofing. As a result our basement footing is very lumpy and uneven. This concerns us a little in terms of possible tearing of the ClearSpace material. Had we known that ahead of time, we'd have had it graded before they crew came.
Call Representative
Pleasant and good follow-up.
Sales Process
Very personable, but we wish he explained that the crew would not grade, level or channel the sand in our basement, or smooth it out before putting down the waterproofing material. The basement is now very lumpy and uneven. Had we known they wouldn't do that, we would have had it done ahead of time.
Our Installation Crew
Good crew. Worked hard to answer our questions and took the time to do so. Friendly. Conscientious. Happy the head crewman explained the 11 month maintenance checks of the sump pump. Hard workers.
The Cleanup Process
They did a nice job on clean-up.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

A friend of ours had their basement waterproofed by your company and was happy with the work. In other words, word of mouth. Additionally, over the past few years we've called other companies and they never called back. Then we learned about you and you promptly responded.

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