Job review from in Burlington, VT 05408 on 05/24/14

Overall Rating:

5  out of 5

I can't believe you have only one service technician. (and one training at least) Don't let him burn out!! That's alot of clients over a huge area, isn't it??

A telephone troubleshooter for weekends would be nice just to put customers at ease. But don't make your only service tech do that, too!

Our Overall Service
Call Representative
Our Office Staff
Sales Process

n/a.....I couldnt choose n/a...didnt apply to me

Our Installation Crew

n/a......didnt apply to me

The Cleanup Process

n/a.....didnt apply to me

What made you choose our company:

I was a TriState customer only because I couldn't find any other info except that company when I needed to do something 6 yrs ago. When TriState disappeared ...which I was unaware of until I had a problem last year, I called the nat'l phone number under the warranty info in a panic and they said your company was taking over those warranties. I am very happy with the friendly, helpful office staff and the knowledgeable and skilled service technician with such a happy, out-going attitude who took the time to explain things to me...and I feel like my basement is in more capable hands. Also, your work orders are much better than TriState...more complete/detailed/etc. I feel at ease....except when something happens on a weekend and I don'tknow what to do! But I'm learning it'll be ok.......:)

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