Job review from in Saint Albans, VT 05478 on 01/19/15

Overall Rating:

5  out of 5

Northern Basement Systems dedication to Customer Satisfaction is very evident from the first phone call to the last follow up. It has been a pleasure getting to know your Company and most important your team of dedicated people.

Our Overall Service
Very evident that Customer satisfaction is a high priority.
Call Representative
Timely communications & follow up on questions/concerns!
Our Office Staff

Professional, positive attitude and willingness to listen and

follow up as appropriate!

Sales Process
Chad Roberts answered all questions and with a professional attitude at all times.
Our Installation Crew
Follow up was required on taping and more installation of SilverGlo according to plan/drawing! Attention to detail could have been better, however crew/team very positive.
The Cleanup Process

Suggest use of a small vacuum verses just sweeping, especially on the last day of installation. Follow up

that was required by Matt was excellent and he completely redid the taping with a better adhesive backing. Also did two rim joists that were not done initially. Matt's dedication to Customer Sat. is so apparent in all his actions and he did all that was asked in the follow up and in a very professional way!! Matt is a key asset to Northern Basements!!

What made you choose our company:

Website and follow up with previous customers. References were excellent and willing to answer all my questions.

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