Job review from Deidra in Salem, VA 24153 on 08/12/20

What type of work did you have done:

Sump Pump

What made you choose our company:

Recent rain damage caused my entire basement to flood. A clean up crew came to my house to rip out carpet and clean up the mess. They referred Fortress Foundations to me. SO GLAD I CALLED! My initial visit was with Paul. What sold me was how he phrased "A PERMANENT SOLUTION". If he only knew what I had dealt with over the years, and to hear those words was the icing on the cake! I could not be more pleased with the crew that showed up. Matt, Charlie & Logan were at my house the 1st day. Patrick, Charlie & Logan were there for the 2nd day. Not only did they call me about an hour ahead of arrival, but they were ON TIME! I usually have to sit around and wait for people, so this was impressive right off the bat! They all came in, set up, worked like dogs non-stop for those two days they were at my house in the heat & humidity. They talked to me about my needs & concerns and explained further what they would be doing to my basement. They were EXTREMELY PROFESSIONAL, POLITE & COURTEOUS! Every one of them! After 2 days with them, I hated to see them go. At the close of their job, they explained everything I needed to know about my sump pump in great detail and said if I ever had any issues, to just call them. This crew cleaned up their work and material and left nothing out of place. Fortress Foundations should be thanking their lucky stars that they have, what I like to call, "Good Ol' Boys" working for them! Hard working men likes these guys is unheard of these days! I can't thank them enough for their hard work ... I only wish I could have had a way to keep them cool while they worked ... I felt so bad for them, but not ONCE did they complain! Smiling and pleasant the entire time! KUDO'S GUYS!!! If I ever decide to have trench drains put in front of my garage, I'll be requesting THIS SAME CREW back to my house! Thank you ALL for being so kind, courteous, hard working & professional! Only thing I'd like to add is BRING ON THE RAIN!!!! LET'S DO THIS!!! :o)