Job review from in St. Albans, WV 25177 on 11/30/21

Overall Rating:

5  out of 5
Our Overall Service
Call Representative
Sales Process
Our Installation Crew
The Cleanup Process

What type of work did you have done:

Concrete Lifting & Leveling

What made you choose our company:

We hired Alford to repair sunken concrete on a patio and parking pad. It was a big job. The concrete had split in several places and the vertical gap between one side and another was as great as five inches in places. We didn't know what to do about it. We considered covering it over with asphalt (not a great look) and also at tearing the whole business out and starting over (very expensive). Alford - through their sales rep Zack - offered us a better solution. He went to great lengths to explain to us their new method of lifting concrete in a way to prevent it from sinking again and offered us the means to seal all of the cracks. It made sense and was far less expensive than jackhammering the whole thing and starting over. Their work crews were prompt, professional, and friendly. We had the good fortune to have Evan Adkins, Andrew Wyrick, and Carlos (last name unknown) to work our project. They came early and worked late to get the job done. They encouraged us to inspect their work throughout the process and they listened to what we said and adjusted accordingly. They were enthusiastic about their work and very concerned to end up with a product that satisfied us. We got our money's worth, and our concrete is better looking now that we thought it could ever be.