Testimonials for Connecticut Basement Systems

We write to commend your workers. The stabilization of our home required 15 piers, only 4 of which were outside. Of the remaining 11, 3 were inside where men could stand upright and 8 were in a crawl space less than 3 ½ feet high. The job lasted from September 20th  through September 27th.  You may recall the weather during that period. It was unseasonably hot and humid. The digging of every hole required brutal, dirt, sweaty work, especially in an airless crawl space. Your employees were impressive in accomplishing this task. The installation of the piers was performed with equal dedication and we commend especially Victor who was extraordinary in our opinion. Not only did he work hard and skillfully, he kept us fully informed as the work proceeded. It was a pleasure to shake his hand at the conclusion of the project.  We wanted to shake Jose’s hand as well but he and his crew had to leave while we were inside doing the necessary paperwork. He and his crew deserve praise as well, and Jose too kept us well informed during the work. Starting with Matt Kraus, we thank you, your company, and especially those employees who came to our home. Everyone treated us with courtesy and our house was respected. We believe you all saved our house. Thank you, Peter and Shirley McFadden  

Chris and his crew did a excellent and efficient job. Chris was very personable.

Being a non-commissioned officer in the United States Army, I know a little about professionalism and your staff rates number one in my book. From the home visit to the installation, commitment, pride and professionalism were demonstrated as the number one goal. Being in the military, I am aware of work performed to standards. The crew was above and beyond my standards. They did not even leave a speck of dust for me to clean. Let it be known that your company took a wasted room and turned it into a productive space for my family to do whatever we want with. I am an extremely satisfied customer and will recommend anyone with water issues to contact your company.

Steve went above and beyond, working quickly and efficiently! 

Alberto was very charming, professional, and prepared well for working and interacting with people during the pandemic. I was extremely pleased with his service.

I just wanted to let everybody know how amazing Dan is! He's caring, knowledgeable, and so professional. I couldn't be happier with the amazing job done to my house! 

I love how courteous and professional Mars was and I want him back next year! 

Alberto was absolutely superior! Did a great job!

Tremendous presentation by your salesman - nice clean job - very good crew. I am an ecstatic homeowner and my basement will stay dry!

Salesman is a friend but your products and services speak for themselves. The most courteous office staff and friendly workers I have ever met. Your company long ago did my radon system.

Your crew showed up on time and finished early. Top notch people for sales and installation - Thank you!

That is the best thing I ever did in thirty years! I’ve never had a problem, the basement is dry! It was a lot of money but worth it! I’ve told many people about CTBS!

BJ was efficient and professional!

Well organized installation crew. The clean up was great, it looked like the system was always there. They didn't waste anytime. The job was finished just before the rain came and the pump system got an early workout.

The guys that performed the job were very good at what they do. The gentleman that ran the crew I would give an A+ to for how he handled the operation. I am a service manager at a car dealership so I know service, and your crew was the best in my book.