Testimonials for MidAmerica Basement Systems

Zach and Lindsey tried to sell their house last year, and during their inspection an issue with their foundation was discovered and the sale fell through.  They knew they would have to get the problem fixed if they ever had any hope of selling their house.   Luckily, that was the same time MidAmerica Basement Systems was running a foundation repair giveaway contest.  As the lucky winners, Zach and Lindsey got the repair work they needed.  They were able to sell their home this Spring!

Mary called into the MABS office to let the team know about the great experience she had with her service technician, Kyle, and how much she is placing on the system that we installed, and are maintaining for her. Watch the video to hear the actual call!

When Denise first purchased her home, she knew that she would want to someday finish her basement. After a few years of living in her home, she began to notice water seepages, putting her basement finishing project on hold. She knew that she couldn’t afford both basement waterproofing and basement finishing, so instead she left the basement unattended. When Denise heard of the WQAD Dry Basement Giveaway by MidAmerica Basement Systems, she thought she would give it a shot. Design specialist Joe Sarb, had inspected her situation and informed her on what she would need to do to fix her leaking basement. The day finally came when the winner was announced and Denise couldn’t believe it. She received a full perimeter drainage system, WaterGuard, and a TripleSafe sump pump. Denise also added CleanSpace Wall and a spray foam installation to help decrease humidity levels and increase the efficiency of the basement. She now has a dry basement that she can either leave the way it is, or finish it the way she would like.

Rene was great in her calls and email to me. She was always very attentive and careful to provide just the right amount of guidance and support. Cole Tatge was very very good. He spent much time with me, going over every detail and all of the rationale for the process and procedures. The presentation materials were excellent and the video was helpful. David Ezelle is an exceptional co-foreman. Together with Richard, the foreman, they made a cohesive pair. I was especially pleased that, in spite of some difficulty with the graph they were given, David and Richard went the extra mile to resolve the issue rather than merely going back to Davenport. David was especially professional in the way he approached the job and the way that he communicated with me. He was very careful regarding the preparation of the materials and equipment and the way that he completed the work. My driveway, sidewalk, and steps are now safe and neat. in spite of some difficulty with the graph they were given, David and Richard went the extra mile to resolve the issue rather than merely considering going back to Davenport. David and Richard were very careful to provide a thorough cleanup. They are especially meticulous, given the kinds of materials that they work with. I had tried to secure a local company for slablifting. I used Thumbtack. I only received a call back from one large company that is located in Missouri. Of my three inquiries, I made an assumption that they did not necessarily want to deal with senior citizens. That is my personal assumption. I subsequently used Home Advisor and found MidAmerica Basement Systems. I couldn't believe the exceptional professionalism and gracious care of each person with whom I was in contact

We originally chose MidAmerica Basement Systems back in 2016, because my sister had her basement water proofed and they did an excellent job. We went back to them when we needed walls straightened because their work has always been excellent. Always prompt to get back with me easy to talk to about work being done.  Very polite and knowledgeable completed job in efficient time. Left the basement the way they found it.

Picked up one of your pamphlets from a home show in Monmouth, IL. Decided to give your company a try. Worked out really well. Thanks! The girl who booked our estimate was very nice.  Mike Banks, our design specialist, explained very well what was going to be done and why it needed done. Very straight forward and professional! Our installation team, lead by Mike Clementz, was courteous and very efficient! Explained in detail on what was going to occur. At the finish of the project, they also explained what to do during the curing time of the repair. Very straight forward and no B.S. Would call them again! Work area was left in great shape! Very pleased!  

Previous owner installed your system. We came from California and knew nothing about basement issues. There was a system in the basement and I finally got it figured out that it was your company. We had a plumber here to look at the I-Beams (we knew nothing) and he explained that is what your company did. We are happy.

I chose MidAmerica Basement Systems because your company was the only one to return my call and have a representative come to my home and promote your product. I would recommend your company to anyone who was in need of your services. Everyone I dealt with enjoyed providing exceptional service and provided answers to all of my questions. Pete Hensler, and his crew were excellent during the three day process. They answered all of my questions about the work being done.  All work areas were checked by all crew members to ensure every thing was cleaned up. I had asked them to pile up some of the larger tree roots. Following the cleanup Pete had me inspect the work area to ensure every thing was satisfactory.

The wall stabilization crew (Shane, Blue and Zach) were very professional and hard working young men. On top of that, they were always courteous and polite, in spite of working very hard at strenuous jobs for two solid days at my home. Your company is obviously doing something right -- customer service is making its way back to the country!

It is reassuring to have the life time warranty on the piers and the foundation. I have a peace of mind that my house is fixed and fixed the correct way.   The entire staff is amazing. I do need more work done, another sump pump, another crack injection, and the outside piers installed when the weather is better. From the office staff, to the engineer that did the bid, to the installation crew, everyone is so helpful and kept me informed every step of the way. Kenny and his crew were fantastic! Very professional with installing piers in my basement. The outside piers will be done in the spring. I was extremely nervous about all the work that needed to be done but Kenny explained the process every step of the way. Kenny and his crew had to work in very muddy conditions with all the snow and rain that we had. They laid down floor coverings on my main level so not to track in mud. This was an almost 2 week project to date and the very last day they cleaned up the walls and the floor. They left it spotless. I couldn't have asked for anything better. I had used your company to install a sump pump, redo my crawl space and to do one crack injection 7 years ago. I was extremely happy with the service back then. So this company was the first call I made when I needed other work done.

Very polite professional service. I think I was referred to as "Sir" more times in one day than in the past 10 years.

I chose MidAmerica Basement Systems because a friend of mine told me you did work at his home and he was satisfied with everything. Dillon and David were great. Nothing but good things to say about him and his crew. Kept me informed from start to finish. Worked with me when I wanted to make changes from the original agreement. I would have them back again to do work.  

So far, so good! The staff we've met have been great ambassadors for your company.  Dan was friendly, professional, and communicated your company's desire to do exceptional work.  Dillon and Doug faced extremely challenging conditions and unexpected obstacles with our basement. They were always positive and encouraging. They displayed an incredible work ethic!  Dillon and Doug were as careful with our house and belongings as we imagine they would be with their own or a family member's.  Competitive pricing. Responsive staff.

I was pleasantly surprised that they went through the process of pulling the building permit.  We chose your company because of the technique used to correct the bowing walls.  Also because they were professional in returning our calls.

I chose MidAmerica Basement Systems becasue I read several reviews from satisfied customers and have personally known Troy Hamilton (sales rep) since 5th grade. Dillon and his crew did tremendous work - very nice, professional, and courteous. Thankfully Dillon and David showed up on Thursday and finished the job in one day. Again, they did a tremendous job and we are very pleased with the final product. They also did an excellent job cleaning up and left hardly any trace of them being here. Troy Hamilton and Dan Garner did a very good job explaining the system, how it works, what was involved with the installation, warranty, pricing, etc.