Testimonials for TC Hafford Basement Systems

I cannot tell you adequately how pleased I was (am) to deal with your company. Dealing with house maintenance is all new to me, very frightening, and definitely not my area of expertise. Everyone was a pleasure to deal with - from the always helpful, friendly, and kind office staff who initially answered my panicked phone call, to Mike the wonderful salesman, and even the crew who did the work fixing my foundation. Most companies do not realize how important it is to have excellent customer service skills in their employees. That is what people remember, and keeps them returning. All of you turned a frightening, disasterous situation for me into one that I realize could have been a lot worse. Thank you for being there when my need was great, and please keep up the excellent work! 

We heard that you were the company to go with from a number of people.  "TC Hafford was the best when it came to fixing wet basements." Very satisfied.

When I called TC Hafford Basement Systems, their office staff was great. When the sales representative gave us the estimate, I liked how he was not pushy. The installation crew was professional, knowledgeable & friendly. I was extremely satisfied with the work TC Hafford did for me! More people need to know about the Iron Ochre problem in New England. One in five homes have it and your company is the only one to deal with it properly.

The office staff at TC Hafford Basement Systems are always courteous and pleasant. The sales person who talked me through what needed to be done to my concrete floor was very down to earth. When the installation crew arrived, they were very professional and great to work with. I was completely satisfied with the job they did for me! TC Hafford went above and beyond to repair the corner of the floor before doing the Poly lifting. I’m very satisfied with the finished product.

Everything went great Travis and Jesus worked well together and Travis answered all of my questions! Everything was cleaned up... better then how it was when they arrived. I cant wait to see it in action come spring thaw! 

I was very impressed with your workers and their work ethic. They were constantly busy getting the job done and were very nice, and personable. Gold stars for all of them!

“The guys arrived Friday morning and after answering a few remaining questions we had, they wasted no time getting to work. Everyone on the crew was friendly and I was impressed with their efficiency. Hats off to them, they were great!”

"I just had work done at my home and I wanted to tell you the crew that were here were excellent. They were such great guys! They were clean, neat and very polite. They deserve a good pat on the back and you are lucky to have them as employees!"

“I just had Travis and his crew here and I wanted to tell you they were excellent. They were such great guys! They were clean, neat and very polite. They deserve a good pat on the back and you are lucky to have them as employees.”

The office staff at TC Hafford Basement Systems was perfect, working with my schedule to set up my free estimate. The sales representative was informative and very friendly. The installation crew who arrived to fix my basement problems were very nice. I was overall very satisfied with the work TC Hafford did for me. I’m very happy with the job; it should make a huge difference with the heat upstairs since it is now so insulated downstairs. Glad to be rid of the water and mildew smell – Thank you!

Tyler and his crew members Greg and Jeremiah are fantastic and a true asset to your company! We ran into an issue with the lay out and Tyler immediately stepped up and offered solutions to and snags along the way and was more than helpful. The entire experience was great! Everything looks wonderful!

Good morning, All too often we grumble when things don't turn out exactly as we want, when we want, and at a cost we want, without letting people know when our expectations have been met, or exceeded. I am probably as guilty as the next guy.   In July we contacted you about our crawl space.  Within 2 weeks Daryl visited us, and on the same day quoted and scheduled the work. He was professional and helpful at every phase of the project. We were kept informed by Amanda as to how things were progressing - "do you have any questions?", and in 39 days from the initial visit to the crew driving away, we had a finished project.   Ryan, Josh, and Taylor did a first-class job.  They explained the steps to be followed, cheerfully answered questions, did the work, and completed the project on time and absolutely hit a home run with quality.     Daryl, Amanda, Ryan, Josh and Taylor are a credit to TC Hafford.  They are the kind of people every business owner dreams about having - professional and a delight for the customer to deal with.   We are sure that you realize how good they are, but want you to know what we think.  You are lucky to have them all, and we hope that you will let them - and everyone who works for TC Hafford know - just how good they are, and that they are credit to themselves and the company.   Thanks again to all for a job very well done, and please feel free to use us as a reference wherever and whenever you would like to.

Needing the help of TC Hafford to get my basement done, the office staff did a very good job setting up my appointment for an appropriate time. The sales person who arrived to inspect the basement was very thorough and addressed all of my concerns. The installation crew was efficient and friendly, I was very satisfied with the work they did. I went to TC Hafford for the positive reviews and was not disappointed!

“I just had to tell you that I made the guys peanut butter cookies today because they are doing such a great job. I can hear absolutely everything they are saying: they are keeping it clean and professional and they are actually singing down there today!”

“I just wanted to tell you that you are one of the best CSRs I have ever dealt with. You are so perky, friendly and thorough. There are parts of this phone call that I have never experienced with any other company and I just wanted to tell you, you are great at your job.”  Thanks Amanda!