Testimonials for Basement Systems USA

From estimate to completion, I was very impressed with Basement Systems USA. The estimator happened to be the owner (Pete). While there certainly is a presentation as part of the estimate, I never felt pressured to buy. The tasks to fix the issues and the reason behind them were thoughtfully detailed and explained. The install went very well and I felt at ease with how the job was progressing mainly due the foreman, Larry Robinson. Larry was very personable and truly cared about making sure that I was a satisfied customer. When additional work was needed, he showed me exactly what the issue was and clearly defined what needed to be done. Again, I never felt that I was being pressured or sold something that I didn't need. As of 2 weeks later, I can say that I'm very pleased with the system that was installed.

The work that was completed looks great and haven't had any leakage into the home. Esteban was friendly and answered questions I had. Very happy with Basement Systems USA. 

  My wife and I were extremely pleased with the professional manner of John. John went above and beyond and we are noticing a difference after the adjustments which were made. We appreciate and are so happy with the whole experience from beginning to end.  

I want you to know how very pleased I am with your company. Everything has been well don in a very professional manner.

My wife & I would like to express our complete satisfaction with the recent improvements your company made to the basement of our home. The attention to detail, quality of work and professionalism from the crew was evident throughout the entire job. The sales representative Gary arrived on time, thoroughly explained the products available and provided a detailed and clear cost estimate. At last we are enjoying a moisture –free basement thanks to your innovative products. We will not hesitate to recommend Basement Systems USA to our neighbors who have similar issues.

The team did an excellent job! I’m amazed at how clean they were! Appreciate that you could get us in early as well.

HMS Insurance Associates, Inc. has written the account for Basement Systems USA since 1999 and has never experienced a liability loss on the work performed and completed by Basement Systems nor have they had any losses resulting from theft by an employee.

My wife Fran and I want to commend you and the crew that performed the actual waterproofing work in the basement of my home between September 13th and 15th. Those guys really did a first-class and physical job, while I just sat and observed as they did it. They certainly are knowledgeable in their field. We also appreciate how you explained the system technique for us and the financial aspects of the contract. We would not hesitate to recommend Basement Systems USA to our friends and neighbors who might some day require this type of service. Sincerely, Walter

I wanted to send my thanks and a job well done by your Basement Systems crew. Your recommendations and proposal were spot on. The project manager did a great job, the water guard is phenomenal and the de-humidifier is the best thing we ever did.  The basement no longer smells damp and musty and looks wonderful. This investment has exceeded my expectaions!

The entire crew was polite, considerate, and industrious.

ZAK was an Absolutely Tremendous Forman, extremely Hard Working with his Excellent Team ! He was Extremely Knowledgeable and Excellent at Explaining to me what was going on for me to understand the entire system he was installing! On top of that Zak worked Diligently helping me to be Safe as a Handicapped Customer. Helped me up and down 13 steep steps, removing drop clothes from them each time so I would not trip in order to see the Great Progress they were making on my Beautiful Egress Window and Sump Pumps!

This was a good experience from the customer standpoint. The solution provided appears to be top-notch and I get the feeling the work would be completed properly. At this point its a matter of cost and how it compares to other providers. If money was not an issue, I would choose this company immediately.

Aaron was great! 

Devin and his crew did a wonderful job! They were professional, polite and always available to answer any of my questions. You are very fortunate to have such quality individuals representing you to your customers.

I had water leaking into my basement from the wastewater exit pipe. Basement Systems USA tried a repair job from the inside. The next rainfall I had more water leaking in the same spot. The company came back out and dug down from the outside and resealed that way. We've had a few big storms since and not a drop in the basement. Unlike the first company I hired for this repair, Basement Systems stood by their guarantee and did what it took to get it right. Awesome job. Highly recommend!