Testimonials for Basement Systems USA

Huge Thanks! For a job well done. Post hurricane Irene, I will recommend you folks with 100% confidence since our basement is completely dry. Your staff was reliable, efficient and did a great job cleaning up after themselves. Thank you so much for your efforts, it is a huge weight from our minds to know the basement will not be flooding in the heavy rain.

Your sales representative arrived promptly and his honesty alone set him apart from the rest of the salesmen. The technical installation crew did the work in a very professional manner. After the work was done, our basement was left cleaner by the crew than when they started. VERY professional in all aspects. I would recommend your company to anyone who is looking into having a waterproofing system installed...[your sales representative] gave technical expertise in recommending what way to go about solving the water problem.

Your company was VERY professional in all aspects. Your Technical Sales Rep. arrived promptly on the date and time scheduled and was very knowledgable. Also the Technical Insatllation Crew did the work in a very professional manner and left our basement cleaner than it was before they started. After a storm dropped 2 inches of rain in a 24 hour period I was nervous. The sump pump and newly installed system did its job, and very well at that. For the first time in a long time our basement was dry.

I just wanted to take this opportunity to say that a terrific job was done. The crew was neat and very considerate to us.

Thanks to your team for a job well done! Once again you made it right on a job botched by a previous contractor. KC was very professional and informative. He did great work by himself he is truly a “one man wrecking crew”. Thanks again!

I am so pleased with the job Basement Systems USA did. Jorge was responsible, reliable and knowledgeable. He has a great relationship with his crew and I knew I could rely on him to do an excellent job.

Best group of people, wish we found you earlier. The crew were exceptional workers and we are extremely satisfied. 

David Ryan was excellent in answering our questions, being patient with us and telling us exactly what to expect when the crew came to do our mold remediation and installation of the basement dry system (trench and Sani-dry_dehumidifier. We found David Ryan to be an excellent, respectful professional who was obviously knowledgeable about what Basement Systems could do. He was very honest, telling us exactly how much the cost would be and giving suggestions along the way. He was patient with all of our questions and never rushed us into a decision. They missed some mold on the rafters but when asked about it, quickly fixed it. They were very hard working and respectful. Willie was willing to answer our questions even though he was very busy. Vince came later to install our Sani-dry and to fix the newly installed windows. He was able to discern the problem, fix it and show us what was wrong. He too was excellent at what he was doing, very respectful and patient as we asked questions.   The information available on your website was so helpful and full of detail about basement problems and why your company can fix them. The books you offered for free were outstanding in their explanations. The company stood out way above any others on the web. But the clincher in choosing your company was the helpful, knowledgeable, pleasant and honest young man you sent out as our inspector, David Ryan.

The service exceptional! Your technician, Aaron, was very insightful and informative. Thanks. Marshall 

Hi Keith, I had a sump pump system installed by your company in October 2020. I'm happy to tell you that it has worked great and our wet basement issues are a thing of the past. Thank you! What a relief. Especially on nights like this (Ida!). I believe you told me that we should have a yearly inspection of the system. How do I go about arranging this? Thanks again Gene Halloran

This was the most knowledgeable company that we've had look at our basement.

Elliot came out and got to the source of my water problems. In the past I’ve had water proofing quotes that never suggested a fix to my issues just a rushed solution. I do plan on moving forward with the job because it’s very affordable and a clear cut plan!

We were very impressed with Project Manager, Sean Ryan. He was professional and honest and did a great job troubleshooting our challenging basement. I now see that a basement installation is not always smooth, however, Sean's dedication to a job well done made up for the inconvenience. Thanks Sean. I'm glad you were assigned our job.

This is to thank you, Jorge, and Basement Systems for the excellent service diagnosing and fixing my basement water problem.  As you all have likely heard before, I love job the company did on my basement and sunroom five years ago.  Now, when I had a serious problem, you were there to get me through it. I appreciate it very much.   All the best, Glenn Bronson

"Chris is an absolute angel. He was very kind, professional and helpful. I love my basement now!"