Testimonials for Quality 1st Basement Systems

I decided to contact Quality 1st Basement Systems because I had been getting water in my basement after heavy rain. I did not have any sump pumps installed or any waterproofing, and my basement foundation was also getting vertical cracks. These problems were building up, and I decided that I needed to do something. I heard about Quality 1st through email, and I decided to give them a call. When I first called, the women was able to easily set up a free appointment, tell me the name of the person who would be coming to provide me with an estimate, as well as provide recommendations from people who got similar work done to their homes. The sales representative was thoroughly professional, assessed the situation correctly, and successfully set a date for the repair to occur. There was also a reminder call the day before the work was to be done. The repair crew arrived on time, and finished up promptly. The foreman of the crew explained what had to be done, and left the job in a workman-like manner. The work site was also cleaned up well by the workmen. The products that they installed work, what more can one ask for? I am very satisfied, and I will hire them again if I decided to get any more work done.

After meeting with my inspector Dan I felt confident in knowing what I needed to get done to fix the moisture and humidity issues in my crawlspace. I decided to have it all encapsulated with the CleanSpace system offered by Quality 1st. When my inspector Victor came to install the work he was very professional and did a great job! His crew was extremely neat, they didn't leave not one spec of dust in my house! I originally chose Quality 1st because my inspector Dan was very honest and did not try to sell me something that I did not need! I will definitely be contacting them in the future to have a dehumidifier installed next!  

My experience with the Sales Rep. was pleasant and I would hire you again if needed.

My recent transaction with 1st Basement was a delight. They were very professional and reasonable. Jennie kept me updated all thur the process. Thank you....George Ford Aberdeen

I called and spoke to a real person-wow! Was well prepared for what seemed like a great start. So, now we would hear from a sales person. I received a call that afternoon from some guy. Well, he was very polite and asked if we wanted him to come out. Yes it was, and low and behold it was going to be our choice when and where. We said the next few days and he says what day was free and then asked what time would be good for us Our day, our time and here he comes – right on time, so here we go. He knew the inside and outside of this business, he had been putting these in for a good many years- We took the tour, and sat down with some brochures of the product that they use and how and what they could do. He gave us what seemed like good info but we wanted to think about it, so we did not commit and told him we would call. We put it off for awhile and he e-mailed me only once to make sure we knew he was still around. Never bothered us as we asked him not to call-we would call him. Got him back and went over our house again and went with most of his idea's. Not pushy at all. Here we go- Here comes a person to our front door. He told us who and where he was from and what his job was. We went down the stairs and looked over his work assignment, an I got he hek out of there. My wife and I moved and covered some of the basement "things". I went down when I heard the jack hammers, and when I got down the crew had everything else covered up. He was answering all my questions and telling me how and when they would be done. Well it turns out that He had something to add, good idea that installing a new drain would be better than using our old drain- seems all the downspouts were draining in the old pipe. They added that to the workload. Quite a good salesman. Next He said he and his crew were starting the walls. He asked what the future of the walls would be - lo and behold we were putting on wall covering that would have to be removed for our future projects. So, we decided to do it right the first time and change the plan. My first choice was the ThermaDry system, so after hearing what was going to be done, he said there was a nicer finished wall and it was called ZenWall, I looked at the ZenWall and said it was real nice so he got a price for the new product and that's what we got. It looks great. I just can't say enough about this crew. I would definitely recommend them to anyone! So now the word is out about your company.

I would like to commend the crew on the French drain install they did at my home. They were professional, polite and neat throughout this installation from beginning to end.

This system kept my house dry as heck during the rain storm. Thanks Dan McNally, JeffNero, Tom Carrano and Quality 1st Basements! Basement use to flood weekly. 

I had the service technician John come and inspect my basement system. John , I have to say was very professional . John educated me on the type of system I had and answered all my questions since I am new to owning a basement system. On top of doing all his work he even pointed out some things that I will have to address. I would have to say I was very impressed! I give a A+++ to John and the company for a very positive customer service experience. Thanks!

Jorge was the best! Thank him again for m

Very happy with them! Great hard-working employees!    Quality 1st Basements recently did some maintenance-type work in my basement. They came out and cleaned out the sump pump tank, and they did a great job. Their employees were very friendly and knowledgeable. The man who did the work was great about explaining everything to us, and keeping us informed about what he was doing. He was very hard-working and nice. I am a very satisfied customer, and I have them scheduled to do some more work in the near future!

Quality 1st Basement Systems were very professional from the first meeting with the sales representative (Steve) to the Foreman (Mario) and the team that completed the installation. I come from the construction industry and today's service providers don't function like Quality 1st. They provided great information upfront so I knew what I was buying including the process, had someone in contact with me for scheduling and when they said they were going to be there, they showed up and executed within a single day while keeping what could have been a very messy process to a very clean worksite from start to finish.

Ricardo and his team were very respectful, professional and always informed me of their progress. They worked hard and consistently during a heatwave. I would recommend Ricardo's team for any job!!!!!! Thank you, guys!!!!!!

Jonathan and his crew were on time, did the job, and cleaned up their mess. I had my basement walls reinforced, vents covered and a whole basement dehumidifier installed. Thank you!

Am very impressd with work. Luis aguirre and team did a very fast efficient clean job. Took time to explain and detail everything his team was doing very pleased thank you.

So much thanks to go around, from start to finish everyone was terrific Can't thank Dan enough for everything he did to get the job done on time and before the baby got home.Eric,Mitch, Santiago were all fantastic, while working on basement they all were professional and took pride in the job at hand.Thank you to everyone else behind the doors that help complete the job.Thank you thank you.