Testimonials for Adirondack Basement Systems

Your service technician is very professional, knowledgeable, accommodating, and neat. Along with that the service technician explained everything very well. There is nothing that could be done differently. The office staff is very polite, well spoken and have a pleasant voice. Following up with what i have done to my basement after the installation-  I have painted the floor. I would recommend Adirondack Basement Systems.

I think that your service technician was friendly, polite and knowledgeable. He explained everything in an excellent manner. You're all great- there's nothing that can be done differently. The office staff is pleasant, eager to help and knowledgeable. After the installation I've bought a pool table and will be transforming the basement in to the game room. I have and still will recommend Adirondack Basement Systems.

- What did you think of our Service Technician?      Very knowledgeable and helpful - Did our Service Technician explain the service to you?      Yes - Would you like for us to contact you next year to remind you that your service is due?      Sure - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Helpful - Would you recommend our company to others?      Yes

"Doug was very thorough and very clear.  He answered all my questions when he visited my house and he quickly and clearly answered follow-up email and voicemail questions.  Chris and his crew were polite, professional, and hard-working.  The crew worked hard and carefully, and left the basement in excellent condition.  The landing at the top of the basement stairs could have been cleaned better.  I should note that my basement is/was clay/mud and the work crew was very careful.  Chris and his crew were VERY polite, VERY informative, and they worked very hard and carefully.  They were willing to explain and discuss what they were doing and why they were doing it." 

"AUSTIN was great, described what work was to be performed and provided updates"

"Ron Patterson was very efficient and professional when he came to do the annual inspection.  We used another company and they made the basement water problem worse. We spoke to a very knowledgeable Adirondack Basement representative and saw a presentation at the Albany Home Show. You guys are great!"

"Kerry, Andrew, and Mike did an amazing job on the windows! I am very pleased with the outcome and professionalism they showed."

"Always pleased with the quality of the service provided.  Mike was efficient, fully explained all issues and very pleasant to work with.  They offered the most comprehensive and efficient system for converting our crawl space to a useable storage basement. Each year since, their service has been economical and comprehensive."

Was visited by a representative who discussed the situation and made recommendations. Provided an estimate a few days later. Scheduled an appointment. They came and completed the work on that day. Guys were very professional and cleaned up after themselves. Finsihed product looks good.

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very professional, courteous, friendly - What are your thoughts on your Design Specialist and the presentation?      Professional - Was our office team efficient and knowledgeable?      Yes

"Ron Patterson was just here to do my yearly service went out of his way to figure out how to do a repair/replacement on my one pump at the least cost and inconvenience to me. He was pleasant, and professional."

I was very satisfied with the installation.  Our basement was very wet and moldy.  I was extremely pleased with how clean it was.  The crew was very friendly and worked constantly.  My Design Specialist Tim was great, friendly and explained everything very well.  The office team was efficient and knowledgeable.  Any question I had was answered honestly.  I chose Adirondack Basement Systems because of Tim's presentation and my desperation!  My basement was so bad, that not only was it not useable, but I also thought it was non-fixable.  It was so damp that we couldn't store anything in it. It just became a waste of space.  Now, I feel like I just gained so much storage space!  The air quality is noticeably better now that the mold is gone.

I was very pleased with the installation, they not only did a good job at installing the product but they cleaned up very well as well. They worked quickly and on time. We appreciate the timely follow up and the fact that the foreman came back to review the job and followed through. Thank you, Adirondack Basement Systems.

This is my 4th project with Adirondack. They also service my system every year- and send me a reminder postcard. During the heavy rains we had at the beginning of JULY, I called Adirondack with a small issue. Kevin (the owner) was going to be in the area and came right over. Come to find out it was water squirting over the system onto the floor. We evaluated the situation and concluded that a vapor barrier was the best solution. Plus it was going to give me a finished look. So we scheduled it on the spot. Kevin was very concise and clear on why the problem was happening and what we can do to solve it.Joy in the office is always very pleasant and helpful.The installation crew arrived when they said that they would. They were very courteous and efficient.  I especially appreciated them laying the dropcloths from the front door to the top of the steps!!!

My installation was professional and neat.  I am very pleased!  My foreman is a credit to your company! The office was always a pleasure to do business with. My thoughts to future customers of ABS:  Personal service is a high priority for me. The owner & staff of ABS make you feel like you are their ONLY customer!  You are important and your questions and concerns will receive prompt response.