Testimonials for Franks Basement Systems

I have always trusted Frank. He replaced a basement wall years ago; since then, I call him for any plumbing needs. Frank is a nice honest guy, as is his son. I’ve had all positive experiences with his employees: knowledgeable, friendly, professional!

You installed a sump pump and waterproofed our basement. We were referred to you by a friend and hired you for your lifetime guarantee and your price. We are happy with the work and we'd hire you again.

You came out and corrected some drainage issues around the I-Beam. You people are the best to work with. You made us feel like we were your number 1 priority.

The young man explained everything and answered all my questions. I'll hire you again.

I had an interior french drain and sump pump installed. Your sales rep did everything needed to explain everything in full detail, so did your crew who were very professional. Your quality of work was a great value.

Dear Frank's Your employee Craig just left my house after doing a great job on my basement walls. He is very professional in his manner. His work is immaculate. I will recommend Frank's every time and if I should need any work done I will be calling Frank's. Thank you!  

I recently had my basement done by your company. I just wanted to say that I think your company did a great job! Your company did an amazing job, from getting an appraisal to setting an appointment up. You guys made it real easy and convenient for someone like me who knows nothing about basement work. I just want to thank  the crew who did all the labor! I do not remember their names, but wanted to say how great they did! They were all very respectable when coming to my house. I have 2 dogs and they all showed them love and made them feel not afraid of having new people in the house. They cleaned up well after themselves and left no mess. They were real easy to talk to and answered any question I had during the process. Every day they explained what they did and showed me all the work. They worked real hard and had to work in cold weather conditions, but it did not stop them from doing their job. I love the work that was done and will definitely recommend your company to others looking for similar work! Thank you again!

I'm writing this letter to tell you how happy and impressed I am with your employees who worked on my basement solution on November 29th. From my first contact, I was pleased and surprised. I had three other companies estimate the work and cost needed at my house. Rick P. was the only one of four who listened to my problem and actually HEARD what I was describing. Rick came and looked at my basement and offered a stepwise solution - SaniDry Dehumidifier and repair of two cracked walls. He said, "Do this and go through another winter and see if this takes care of the problem." Every other company gave me the "one size fits all" solution - repair cracks, new drain tile, and sump pump installation. When Craig arrived that morning to do the job, he was easy to work with, and I can tell he really "knows his stuff." Every little while, he called me down to the basement so I could see each step of what he was doing to repair the cracked walls. I was so appreciative of the explainations, and I learned a lot that day. Later, Chuck and his crew arrived to install the SaniDry dehumidifier. Chuck also involved me in the decision as to where to put the vents in my kitchen. Instead of finding the easiest installation point, Chuck put all the vents where I wantedf them, and it was a very tight space for him to be working in. I know the vents are in the best place for my needs and appreciate, agian, being listened to and HEARD. The solution Rick came up with appears to be the fix that my house needed to eliminate the excessive humidity present. I am not seeing the condensation buildup on my windows the way I used to during the cold winter months. I have already sung your praises to others that need basement work done, and I will continue to recommend your firm. I hope that you will share this letter with the men who did such a terrific job at my house. They are professionals and know their craft! Thank you so very much. I wish all of you a Blessed and Merry Christmas and a Happy and Prosperous New Year!

Just a quick note…   I am so impressed with the team of wonderful guys that put in my sump pump yesterday 1/16/17,  they did an outstanding job, very respectful, knowledgeable and CLEAN!!!  And a big huge thanks to Mike C,  for all his help and advice… all of you are wonderful, thank you for that. :)

Craig did a great job! Very happy with him & his work.

"extremely happy with Crew, especially Leo, said did a great job!"

Good afternoon,  I recently had some sump pump work done at my house on May 12, 2017, and I just want to say how wonderful your crew was…  they were professional, got the work done and complete… even my neighbors could not believe how quiet and clean they were… my yard looks great and everything is working beautifully!!!  Its my second time having work completed by Frank’s and honestly very impressed both times…   I am very interested in a once a year check up/maintenance check up .. if your company does this!!!  Again thank you soooooo much, your crew is awesome  J

I just wanted to let you know that I had work done by your company. Sept. 20 and 21 sump pump and new crock put in. The 2 gentlemen that work for you did a great job. Their names were Brian and Shawn. They did a super job and I wanted to let you know that I will be telling family and friends about your wonderful company. God bless and Thank you Frank.

Thank you so much for sending Eli S out today! He did a beautiful job! What a difference!

They took the time and  answered my questions.  They finished on Wed. Nov 22.  When I got home and went in the basement, it was like nobody ever worked down there.  It was neat and clean, I didn't have to do anything but move things back in place.  Will recommend Frank's to anyone that had the problem I did.